Refund Policy

At Organic Farms, we prioritize customer satisfaction and stand by the quality of our organic products. If you are not completely satisfied with your purchase, we’re here to help.

Returns & Refund Eligibility

We accept returns and refunds only for damaged, defective, or incorrect products delivered to you.
To be eligible for a refund, the item must be unused, unopened, and in its original packaging.
Perishable items (such as fresh produce) are not eligible for return or refund due to hygiene and safety reasons.

Refund Process

Initiate a Request – Email us at Info@organicsfarm.live within 48 hours of delivery, mentioning your order details and attaching images of the damaged or incorrect product.
Review & Approval – Our team will review your request and respond within 2-3 business days.
Refund or Replacement – If approved, we will initiate a refund to your original payment method or send a replacement as per your preference. Refunds may take 5-7 business days to reflect in your account.

Non-Refundable Items

Items that have been used, opened, or not in original condition.
Products purchased during special sales or promotions.
Orders placed with incorrect shipping details provided by the customer.

Cancellation Policy

Orders can be canceled within 12 hours of placing the order. Once the product is shipped, cancellations will not be accepted.

For any further queries, feel free to contact us at Info@organicsfarm.live.

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